Understand what changes the cost of managed IT.
Compare managed IT quotes by support scope, users, devices, security, backups, onsite work and project costs before choosing a provider.
Free · The 2027 Edition
Hire your next IT company with your eyes open.
The free 2027 IT Services Buyer's Guide from Cyber Shift Technologies covers the ten reasons owners switch, the five questions that tell you the most about any provider, and what your first 90 days should look like. John Wheeler wrote it in North Canton for business owners and managers across Northeast Ohio.
- 73 five-star Google reviews
- 98% client retention across 235+ businesses
How do you choose an IT services provider?
Start with how they work, not what they sell. Look for a partner who plans ahead, explains things in plain English, and can name the people who will look after your business. Then ask how they rank and fix problems, what they do to prevent them, and how they'll keep up as your business changes.
From Chapter 3
Why owners switch IT companies
Owners rarely switch over one bad day. It's usually a pile of small things. The guide covers the ten John hears about most.
You can't see what you're paying for
Your IT company should show you what it does each month and what that work does for your business, in terms you can measure.
Nobody gets back to you
Problems sit unacknowledged. Updates happen without warning. The callback you were promised never comes.
Fixes take days
Some problems take time to diagnose. But a request still waiting on a reply three days later is downtime for your business.
"Sorry, we don't cover that."
If it touches your technology, a partner helps you sort it out instead of pointing at the contract.
Six highlights
What's inside the guide
Pulled from Chapters 2 to 10.
The five questions to ask
Here's one to start with: "Tell me about the specific people who will look after us." Chapter 5 covers what to listen for, plus four more questions.
The ten reasons owners switch
Put a name to what's been bugging you, from slow fixes to "sorry, we don't cover that."
Janitor or facilities manager
One cleans up after things break. The other plans ahead so fewer things break. Here's how to tell which one you're hiring.
Four signs a hacker is in your network
From administrator accounts nobody created to remote sessions that run for days. What you and your IT partner should watch for.
The support triangle
Quality, speed and price pull against each other. How to weigh all three when you compare quotes.
Your first 90 days
What a new IT partner should do first: learn your business, fix outstanding problems, and build your technology strategy.
11 chapters
Everything in the guide
Short on time, start with Chapter 3.
- The 5 big technology revolutions affecting businesses like yours
- You've got a business plan. Do you have an IT strategy?
- Why business owners & managers switch IT partners
- Protect the most important thing in your business
- Why you should be highly skeptical of all IT support companies
- What every IT support company wishes you knew about IT
- How to help your internal IT people, if you have them
- Don't take our word for it: here's what our clients say
- About us: the people behind Purpose Driven Protection
- What will happen during your first 90 days
- What to do next
A note from John
Defend and Invest
I suspect you're reading this because you're not 100% happy with your current IT support company. Of course, I'd like you to switch to us! I wrote this guide to help you understand how a trusted IT support partner behaves, and what great IT support looks like. Things are changing so fast that it's easy to feel like you're falling behind. This guide makes it simple.
John Wheeler, President / Founder, Cyber Shift Technologies
One strategy I believe you should focus on.
Defend
Protecting your business from cybercriminals.
Invest
Making sure technology helps your business move forward, not hold it back.
What Clients Say
Don't take our word for it
73 five-star Google reviews
My company just switched to Cybershift from our old vendor and made some pretty sweeping changes to our technology setup. There was a lot of moving parts, but they worked around my staff and got us transitioned over to our new systems with very minimal downtime or disruption. All of the techs were extremely patient with me and my staff and all of our questions and worked through a few issues that arose during the transition. Since then, they've been very responsive and helpful with any issues that have come up and they do a great job of remote assistance, but are willing to come on site when they need to. Very highly recommend.
Absolutely recommend Cyber Shift Technologies. John and staff did a great job determining our IT needs and quickly gave us a quote. They transferred all of our data and set up all my new equipment. I have peace of mind knowing my data is secure and being monitored properly. Wish I would have done this sooner!! Very Grateful.
How We Get Started
From one call to a plan built around how you work.
Four steps, with our team helping you understand what happens next.
- 1
Book a 30-Minute Call
A quick call so we can hear about your setup and what's not working right now.
- 2
We do an IT Bill Review
A free, no-obligation look at what you pay today for IT, phones and internet, and where it goes.
- 3
We review how your team works
We review your systems together and arrange a facility walkthrough when the work calls for one.
- 4
We build your plan
A plan with priorities, scope and costs, so you can choose the right next step.
Before You Decide
Make your next technology decision with a clearer picture.
Compare the responsibilities, costs and practical steps behind the choice.
Switch IT providers with a plan for continuity.
A practical guide to changing your IT provider: accounts, contracts, backups, handover and the questions to settle before giving notice.
LET'S MAKE ROOM FOR WHAT'S NEXT
Let's talk about your business.
Book a free 30-minute call, no obligation, on Microsoft Teams or by phone if you prefer. Or call 330-353-8420.
Book a 30-Minute CallOr start with the free guide.A USEFUL FIRST CONVERSATION
Talk with our team
330-353-8420CYBER SHIFT TECHNOLOGIESNORTH CANTON, OH