Tickets eat the day, so projects keep slipping.
We take the help desk requests your IT lead hands us, like password resets, new user setups and everyday device trouble.
WHAT YOU'RE WORKING TOWARDYour IT people back on the projects only they can do.
Co-Managed IT
Co-managed IT that backs up the IT people you already have.
One IT manager, or a small IT team, can't be on every ticket and every project at once. Our North Canton team backs them up, and they stay in charge.
More hands and experience for your IT team.
Explore what’s included 73
five-star Google reviews
98%
client retention across 235+ businesses served since 2016
1,200+
Managed devices
Co-managed IT means an outside team works alongside your internal IT staff instead of replacing them. Cyber Shift Technologies backs up one-person IT departments and in-house IT teams across Northeast Ohio, taking help desk work, helping with projects or sharing our IT tools, while your people stay in charge of your systems.
Where It Gets Stuck
Give your IT people room to do their real work.
When the same people carry every ticket and every project, the projects slip first. Here's where we help.
A big project lands on a team that's already full.
We add hands for migrations, device rollouts, office moves and upgrades, working your plan beside your staff or helping you build one.
WHAT YOU'RE WORKING TOWARDThe project moves forward without stalling daily support.
Your team doesn't have a bigger shop's tools.
Where it fits your agreement, we extend our tools to your IT staff, so both teams work from the same information.
WHAT YOU'RE WORKING TOWARDOne shared view of your systems, and fewer things falling between teams.
How We Help
Co-managed IT support, sized to your team's gaps.
Pick the pieces that help. We agree the split with your IT lead before work starts.
Help desk support for your employees
The everyday requests your IT lead chooses to hand us, with one clear way for employees to ask for help.
Coverage when your IT person is out
Vacations, sick days and busy weeks happen. When your IT person is out or deep in a project, your employees still have somewhere to turn.
Extra hands for IT projects
Migrations, device rollouts, office moves and upgrades. Hand us the whole project or just the pieces your team can't fit in, and we work to your plan.
Shared tools
Where your agreement includes it, your IT staff can work in the tools we use, so both teams see the same information.
Microsoft 365 and Google Workspace administration
Accounts, licenses and security settings in the platform your business already owns, handled with your team, not around it.
What Your Team Keeps
Your IT people stay in charge.
Co-managed IT adds support. It doesn't take over the job.
The priorities and the final say
Your IT lead sets the priorities and approves the changes we agree to make. We work to your plan.
The relationships they've built
Your employees keep going to the people they already trust. We back those people up.
Knowledge of your systems
Nothing about how your business runs gets handed to someone who has to relearn it from scratch.
Any work they want to keep
You decide what stays in-house and what comes to us. If your needs change, the split can change too.
Why Local Matters
A North Canton team who already knows Northeast Ohio businesses.
We're based in North Canton, and we can work alongside in-house IT people anywhere in our 15-county service area, from Stark, Summit and Tuscarawas to the counties that border them.
Most work happens remotely. When something needs hands on site, we schedule it around your location and your agreement.
How We Get Started
From one call to a plan built around how you work.
Four steps, with our team helping you understand what happens next.
- 1
Book a 30-Minute Call
A quick call so we can hear about your setup and what's not working right now.
- 2
We do an IT Bill Review
A free, no-obligation look at what you pay today for IT, phones and internet, and where it goes.
- 3
We review how your team works
We review your systems together and arrange a facility walkthrough when the work calls for one.
- 4
We build your plan
A plan with priorities, scope and costs, so you can choose the right next step.
What Clients Say
Our clients, in their own words.
Real names from Canton, in their own words. We've earned 73 five-star Google reviews.
While many companies struggle to decide if they should manage their IT department internally or use an MSP, our use of Cyber Shift was an easy decision that has far exceeded our expectations.
Their remote assistance has been one of the best I've personally experienced in my 8 years at my company. We had another outside IT company before in the past and they didn't always correct our issues or respond to us in a timely manner. However that is not the issue with Cyber Shift at all. They respond to issues incredible quickly, and check back with us multiple times to make sure the solution was still working for us. I hope our company never lets them go, they are great!
Related Services
More ways we work with in-house IT teams.
IT consulting, Microsoft 365 and backup planning, from the same North Canton team.
IT Consulting & Projects
Plan and carry out your next IT project with Cyber Shift: office moves, upgrades, migrations and help for internal IT teams in Northeast Ohio.
IT Management for Microsoft 365
Local IT management for Microsoft 365: licensing, security settings, and day-to-day admin from Cyber Shift Technologies in North Canton, Ohio.
Data Protection & Recovery
Tested backup and disaster recovery from Cyber Shift Technologies. Cloud, local, and hybrid backups for Northeast Ohio businesses.
Before You Call
Co-managed IT: your questions answered.
What IT managers and business owners ask first, starting with whether we're here to replace anyone.
Will you replace my IT person?
No. Co-managed IT is there to back up your IT person or team, not take their place. They keep the priorities and the knowledge of your systems. We take the pieces they hand us, like help desk tickets or project work, so nobody on your team carries the whole job alone.
What is co-managed IT, and who is it for?
Co-managed IT is a partnership where Cyber Shift works alongside your internal IT staff. It fits a one-person IT department that's stretched thin, and an in-house IT team that needs a little help. Either way, we can take help desk work, help with projects or share our IT tools so both teams work together.
How do handoffs between our IT team and yours work?
We agree the split before work starts: which requests come to us, which stay with your team, what access we need and how a ticket moves between teams. Your employees get one clear way to ask for help. When work changes hands, the notes travel with it, so nobody starts over.
What's the difference between co-managed IT and fully managed IT?
With fully managed IT, Cyber Shift is your IT department. With co-managed IT, you already have IT people and we work beside them on the pieces you choose. If you have an IT manager or team who needs backup, start with co-managed. If nobody owns IT at your business today, fully managed is the better fit.
Chapter 7 of our free 2027 IT Services Buyer's Guide is written for owners with in-house IT people. Read the Buyer's Guide
LET'S MAKE ROOM FOR WHAT'S NEXT
Let's talk about where your IT team could use a hand.
Book a 30-minute call. Tell us what your IT people are carrying today, and we'll talk through which pieces to share.
Book a 30-Minute CallStart with the IT checklistA USEFUL FIRST CONVERSATION
Talk with our team
330-353-8420CYBER SHIFT TECHNOLOGIESNORTH CANTON, OH
Reviewed by John Wheeler, President / Founder