Legal
Privacy Policy
What our forms collect, where it goes, and how to ask us to delete it.
Cyber Shift Technologies, LLC Effective date: October 19, 2026
When you read our website, ask for a guide or get in touch, some information about you reaches us and the services we use to run the site. This policy explains what that information is, why we collect it, who helps us handle it, and how to ask us about it or have it deleted. It covers our website, cybershifttech.com, and our booking pages at go.cybershift.com.
Cyber Shift Technologies, LLC (“Cyber Shift,” “we,” “us” or “our”) is an IT and cybersecurity services company based in North Canton, Ohio.
Who we are
Cyber Shift Technologies, LLC 7080 Whipple Ave NW, North Canton, OH 44720 Phone: 330-353-8420 Email: info@cybershift.com
You can browse without telling us who you are
Reading our website doesn’t require an account, a form or an email address. The rest of this policy explains what happens when you contact us, ask for a guide, chat with us, book a call or use one of our tools, and what is collected automatically when a page loads.
Information you choose to give us
Our contact form. The form on our Contact page is provided by Growably, the platform we use to manage inquiries, appointments, website chat and our email newsletter. The form appears inside our page, but what you type goes straight from your browser to Growably. It asks for your contact details and lets you add details about your business and a message. Growably saves what you send with a contact record and emails a copy to our team. We use it to reply to you, understand what you need and follow up about the services you asked about. Please don’t include passwords or other confidential details in your message.
Free guides and checklists. Our free guides and our IT checklist each have a short request form, also provided by Growably. It asks for your first name and work email, and you can add your company if you like. What you enter goes from your browser to Growably, which saves it with a contact record and emails a copy to our team. We use it to email you what you asked for and to follow up with you about our services. You can also read our IT checklist in full on its page without filling in anything.
Our newsletter. Each of these forms has a box you can tick if you’d like our email newsletter, with practical IT, cybersecurity and AI tips plus occasional service updates. The box starts unticked, and ticking it is optional. We add you to our newsletter list only if you tick it. You can unsubscribe at any time by emailing info@cybershift.com. Once you unsubscribe, we keep a note of it so we don’t email you again.
Booking a call. Our booking buttons open our booking page at go.cybershift.com in a new tab. That page is run by Growably. It asks for your name, email, phone number and any notes you’d like to add, and we use them to set up the call with you. It places the call on our calendar, which is kept in Microsoft 365. Calls take place on Microsoft Teams, or by phone if you prefer. If we meet on Teams, Microsoft provides the meeting service.
Chatting with us. Every page of our website shows a chat button. The chat is provided by Growably, the same platform that runs our forms. What you type in the chat, and any contact details the chat asks for, go from your browser to Growably and may be saved there with your contact record. People on our team read and answer chats. The chat doesn’t send automated or AI-written replies. Please don’t share passwords or other confidential details in chat.
The Cybersecurity Checkup. If you use our Cybersecurity Checkup, your answers stay in your own browser. We don’t receive them.
Remote support. Our Remote Support page shows our ScreenConnect remote-support portal inside the page. The portal is hosted by the provider of the ScreenConnect service. Opening the page connects your browser to it, and it receives standard connection details such as your IP address and browser type. A support session starts only when you enter a code that a Cyber Shift technician gives you.
Information collected automatically
Hosting and security. Cloudflare delivers our website and helps protect it from abuse. Like any web host, it processes technical details of each visit, such as your IP address, your browser type, the page or file requested and the time. Our website doesn’t add your name, email, phone number or message to these technical records. Guides and other PDF files on our site are delivered the same way as our pages.
Google Analytics. We use Google Analytics 4 on every page to understand, in aggregate, how many people visit our site and which pages they read. It uses cookies and receives your IP address and details about your device and visit. It may also record actions such as file downloads and clicks to other websites. Before a page address is sent, our site removes everything after the page path except campaign tags (the “utm_” labels in a link), so other details in a link don’t reach Google Analytics. We don’t send your name, email, phone number, company or message to Google Analytics. It also can’t read what you type into our forms or chat, because those run on Growably’s systems.
Pages with our forms. Because our forms are provided by Growably, they connect your browser to Growably, to HighLevel (also known as LeadConnector, the platform Growably runs on) and to Cloudflare’s Turnstile spam check. On our Contact page this happens as soon as the page opens, before you type anything. On our guide and checklist pages it happens when you open the request form. These services can receive your IP address, your browser details, our page’s address and, where available, the website that referred you, and they may record that the form was viewed.
Pages with our chat button. The chat loads from HighLevel (LeadConnector) as soon as a page opens, before you click anything. HighLevel and the services it uses to run the chat can receive your IP address, your browser details and our page’s address, may record that the page was viewed, and may set cookies or similar browser storage.
Videos. Our videos are on YouTube. Our pages link to them instead of playing them inside our site, so YouTube isn’t contacted until you follow one of those links.
Cookies and similar technologies
Google Analytics, the chat, and Cloudflare’s security and spam-check services may use cookies or similar browser storage to do their jobs, such as counting visits, running the chat and spotting automated traffic.
We don’t run advertising pixels on our site, such as those from Facebook, LinkedIn or Microsoft Advertising.
You can block or delete cookies in your browser settings. If you do, the chat or our forms may not work fully. Our site doesn’t change how it works when your browser sends a “Do Not Track” signal.
Who helps us handle your information
- Growably (Growably Pty Ltd, an Australian company), which runs on HighLevel (LeadConnector): our contact form, guide and checklist forms, website chat, booking pages, contact records and newsletter. HighLevel’s systems, which Growably uses, are hosted in the United States on Google Cloud and Amazon Web Services. Growably and HighLevel also use affiliates and other specialist providers for things like email and text delivery, identity checks and customer support. Some of those are outside the United States, including in Australia, India and Europe, so your information may be stored or accessed there.
- Microsoft: our calendar and email (Microsoft 365) and our Teams meetings.
- Google: Google Analytics 4.
- Cloudflare: website hosting, security and the Turnstile spam check.
- ScreenConnect: our remote-support portal.
These companies handle what they receive under their own privacy policies as well as their terms with us. If you become a client, we also keep your details in the business systems we use to run our services.
What we don’t do
- We don’t sell your personal information to anyone.
- We don’t share what you send us through our forms or chat with other companies for their own marketing.
- We don’t ask for payment card numbers, Social Security numbers or similar sensitive information through our website.
- We don’t use your information to make automated decisions that affect you.
How we protect information
Our website and forms use encrypted (HTTPS) connections. We have a signed data processing agreement with Growably that covers how it handles what you send through our forms, chat and booking pages.
No website or online service is perfectly secure. Please don’t send passwords, account numbers or other confidential details through our forms or chat. If you need to share something sensitive with us, call 330-353-8420 and we’ll arrange a safer way.
How long we keep information
We keep the details you send us for as long as we need them to reply and follow up. If you become a client, we keep them for the length of our working relationship and afterward for as long as good business practice or the law requires. If you unsubscribe from our newsletter, we keep a record of that so we don’t email you again.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Email info@cybershift.com or call 330-353-8420. We may need to confirm it’s you before we act, and we’ll respond within a reasonable time. If you ask us to delete your details, we’ll delete them unless we need to keep something for a legal or business-record reason, and we’ll tell you if that’s the case.
Children’s privacy
Our website is for businesses and isn’t directed to children. We don’t knowingly collect personal information from anyone under 13.
Other websites
Our site links to services this policy doesn’t cover, such as YouTube and our social media pages. When you follow one of those links, that site’s own privacy policy applies.
Changes to this policy
If we make a meaningful change to this policy, we’ll post the updated version on this page and change the effective date at the top.
Questions
Cyber Shift Technologies, LLC 7080 Whipple Ave NW, North Canton, OH 44720 330-353-8420 · info@cybershift.com