Calls do not reach the right person.
Plan extensions and call routing around the people and departments customers need to reach.
WHAT YOU'RE WORKING TOWARDCallers reach the right person without a runaround.
Nationwide Phone Systems & VoIP
Business phone systems that fit how your team works.
Dropped calls, confusing routing and an office-only phone system make it harder to stay connected. Review your calling needs, internet connection and provider options before choosing a VoIP setup.
BUILT AROUND YOUR BUSINESS
Business phone systems and VoIPExplore what's included
73
five-star Google reviews
98%
client retention across 235+ businesses served since 2016
1,200+
Managed devices
Business VoIP carries calls over the internet, with desk, mobile and remote calling depending on the provider. Cyber Shift Technologies helps businesses nationwide compare phone providers and AI receptionist options, then sets up and supports the system from our North Canton office. We start with your call flow, team and budget.
Where It Gets Stuck
Calls that land in the wrong place, or nowhere.
Routing, remote staff and the network underneath, sorted before anything changes.
Your team works beyond the front desk.
Review desk, mobile and remote calling needs as part of the phone-system scope.
WHAT YOU'RE WORKING TOWARDCalling options that fit your working arrangements.
You are unsure whether the problem is the phone or the network.
Consider provider options and network readiness together before a phone-system change.
WHAT YOU'RE WORKING TOWARDA better-informed decision about connectivity and calling.
What We Cover
What Cyber Shift covers
Multi-vendor VoIP setup, migration and ongoing support.
Multi-vendor VoIP setup
Compare RingCentral, Nextiva, NUSO and other providers against your calling needs, locations and budget. Features and availability depend on the selected service.
Migration and porting
Numbers and call flows moved over with minimal disruption to the business.
Ongoing support and management
Changes, new lines, and troubleshooting handled by the same team as your IT.
AI receptionist options
Help with missed, after-hours and repeat calls depends on the provider and your setup.
A clear view of phone costs
Start with your current bill, lines and call patterns. Compare total costs across providers before you switch.
When the internet drops
Your phones run on your internet connection. A backup connection can give calls a second way out when the main line fails, depending on how it's set up.
Calls across several locations
For teams across several sites, plan how each location's connection carries calls and what happens when one line fails. The right design depends on your connections and the service you choose.
How We Get Started
From one call to a plan built around how you work.
Four steps, with our team helping you understand what happens next.
- 1
Book a 30-Minute Call
A quick call so we can hear about your setup and what's not working right now.
- 2
We do an IT Bill Review
A free, no-obligation look at what you pay today for IT, phones and internet, and where it goes.
- 3
We review how your team works
We review your systems together and arrange a facility walkthrough when the work calls for one.
- 4
We build your plan
A plan with priorities, scope and costs, so you can choose the right next step.
What Clients Say
Our clients, in their own words.
Real names from Wadsworth and Canton, in their own words. We've earned 73 five-star Google reviews.
Cyber Shift has been a great asset to our company not just as a managed IT provider but helping us implement new software/hardware, phone system and much more. They are proactive in reviewing upcoming needs and provide outstanding and quick support when needed. Highly recommend John and the whole team to any organization seeking high-quality IT support and solutions.
The Cyber Shift staff is truly amazing, and I rarely use that word in my business dealings! We recently went through a significant restructuring in our company. Cyber Shift has been there for all of our tech needs. Hardware, software, communications, systems review, every day questions...they handled it all with professionalism and timeliness. Their response time is lightning-fast. They even reviewed our phone and internet provider invoices and suggested cost saving changes. Every member of their team is highly trained and qualified. Working with Cyber Shift feels like having our own in-house IT department.
Related Services
A Few More Ways We Help
Services that plug into the same plan.
Co-Managed IT Services
Co-managed IT for Northeast Ohio businesses with in-house IT. We take help desk load, help with projects and share our tools, without replacing your team.
IT Consulting & Projects
Plan and carry out your next IT project with Cyber Shift: office moves, upgrades, migrations and help for internal IT teams in Northeast Ohio.
Before You Call
Business phone systems and VoIP: your questions answered.
Straight answers about VoIP setup, porting and support.
Can you help us choose an AI receptionist?
Yes. Cyber Shift helps businesses evaluate AI receptionists and other AI services for their phone systems, matched to their needs, budget and potential return. Features and fit depend on the provider and setup. Start with the calls your team cannot get to.
Which business phone providers do you work with?
We work with RingCentral, Nextiva, NUSO and other providers, for businesses nationwide. We compare calling features, locations, number porting, support and total cost around how your team works. Those three are examples, not the full list, and the features included depend on the service you choose.
Can a business phone system support people working away from the office?
Yes. With a cloud phone system, the same business number can ring on desk phones, computers and cell phones, so someone working from home or a jobsite answers like they're at the front desk. We set up the call routing around how your team actually works, and check your internet connection first so call quality holds up.
What is a VoIP phone system and how does it work?
VoIP (Voice over Internet Protocol) lets your team make and receive calls over your internet connection instead of physical phone lines. Cyber Shift Technologies sets up and supports cloud phone systems from several providers, with features like call routing, voicemail to email and mobile apps.
Can I keep my business phone number when switching to VoIP?
Usually, yes. Cyber Shift Technologies handles number porting, so in most cases you keep your existing business numbers when you move to a new VoIP system. We coordinate the port with your current provider, plan the cutover to keep dropped calls to a minimum and check that each number works before the old system is retired.
What happens to our phones if the internet goes down?
Many cloud phone systems can send calls to cell phones or voicemail when the office internet drops, depending on the provider and setup. We check your internet connection during setup and can add a backup connection, a second line or a cellular connection, where an outage would cost you the most.
Is our internet good enough for VoIP?
Usually, but check before you switch. Calls need a steady connection more than a fast one. We look at your current service during setup, and if it isn't up to the job, we can compare carriers at your address or add a backup line.
What do you need to compare providers and costs?
Start with your service address, current monthly costs, team size and what needs to improve. We check internet availability and review phone features and number porting. We compare the full cost, including equipment, installation and contract terms. An initial address search starts the process; availability, final pricing and installation timing require provider confirmation.
LET'S MAKE ROOM FOR WHAT'S NEXT
Bring your phone bill to a 30-minute call.
Book a 30-Minute CallStart with the IT checklistA USEFUL FIRST CONVERSATION
Talk with our team
330-353-8420CYBER SHIFT TECHNOLOGIESNORTH CANTON, OH
Reviewed by John Wheeler, President / Founder